Melana Preston

We know there are a variety of reasons you might need to cancel your String account. If you're canceling because there's a specific feature or functionality you need, please feel free to contact cu...

How to register a 10DLC campaign If you are registering a campaign and need help, please consult this guide first:Step by Step Guide: How to register your campaign Common Campaign Rejections If you...

If you're already familiar with new industry-wide 10DLC requirements imposed by all major mobile carriers, here's the short story:  As of February 1, 2025 all users of A2P texting platforms, like S...

  Once you've upgraded to the Elite plan and enabled mass messaging, purchasing additional mass message credits is simple. If you haven't enabled mass messaging and have an Elite plan, contact supp...

How do I enable Mass Messaging? Industry requirements have recently changed, necessitating all users of A2P platforms, like String, to register their brands and campaigns in order to send texts. Pl...

From individual or personal texts to group or mass messaging, String has you covered!It's easy to send and receive text (SMS) messages from your String account or the String mobile app. Once you've...

Ready to make and receive telephone calls using String? In this article, we'll give you an overview of the various call settings so your call and voice settings are ready to go when you need them. ...

Manage your Availability status, Auto Replies, Mass Messages and more directly from your phone when you're on the go!   While the mobile app is available through Apple and Google Play wi...

You can set Actions from String to your desired app or vice versa. We'll show you how to create an Action originating from String to another app.   After you've selected Create Zap, the following T...

The best way to update your card and pay your bill is as follows: Change Card / Pay Bill Login to your String account Click on your user name in the bottom right corner of the left sidebar menu ...