How do I cancel my account?

In this article:

We know there are a variety of reasons you might need to cancel your String account. If you're canceling because there's a specific feature or functionality you need, please feel free to contact customer support. We'd love to work with you to find a solution.

If you still wish to cancel, here's the process:

• Login to your String account
• Click on your user name in the bottom right corner of the left sidebar menu
• Click Manage Subscriptions in the Billing section on the left side of your screen
• Click Contact Support
• This will take you to String's Help Center.
• Click on the chat box   icon at the bottom right corner.
• Click on Contact Customer Support in the following menu:

 

 

• Customer Support will also give you the option to "Hold my inbox" - We'll hold onto your inbox if you need to pause your account for just $1.99/month if you think you might return in the future. This is a great option if you want to hang on to your number and conversation history for a while.
  • Delete my inbox forever - to close your account. 
• Your account will be canceled at the end of your billing date.