Avoid Campaign Registration Rejections

In this article:

How to register a 10DLC campaign

If you are registering a campaign and need help, please consult this guide first:

Step by Step Guide: How to register your campaign

Common Campaign Rejections

If you ran into a rejected, here's some guidance to help you overcome this.

Check the right boxes

• Make sure your submitted content matches the boxes you've selected.
  • I.e. If you submit links in your campaign example, but you've selected "no" for the embedded link field, your campaign will have to be submitted again (fees apply.)

Prohibited SHAFT-C content

• The following types of content are not allowed on 10DLC: Sex, Hate, Alcohol, Firearms, Tobacco (cannabis, CBD, etc.)
  • Note that this content is not allowed on the brand's website at all, even if not directly related to your marketing campaigns. The campaign will be rejected so there's not much we can do.

Clear intended purpose

• The intent of your overall messages should make it clear who you are, who your audience is, and why you are messaging them.
  • I.e. My Brand: Hotel Concierge. My audience: Hotel guests. My Messages: Reminders, scheduling, reviews, 1-1 messages, etc. 

Call to action(CTA)/Opt-in

When registering a campaign, it's important that you share in detail all of the different ways an end user opts into your campaign. You will want to share in detail ALL methods that they can be subscribed:

• This is clearly addressed in the following article: Step by Step Guide: How to register your campaign

Privacy Policy and Terms and Conditions

We give detail on how to add a privacy policy and terms and conditions in this article:
Step by Step Guide: How to register your campaign

Conversational or 1-to-1 Messaging

If you use String primarily as a conversational (1-to-1) messaging tool between you and your contacts, we suggest the following:

• For Sole Proprietors, in your sample messaging make the intended audience and your identity as a sender as clear as possible. Make sure to include an Opt-out in your sample message. Currently sole proprietor is not supported. We may have a solution in the future
• Currently we do not have a 1 to 1 texting solution on String but are working to have another solution in the future.